Compensation for Eyebrow Agony
When N went to a different salon from normal for an
eyebrow wax and tint, the beautician failed to carry out any skin
patch or allergy tests before the £11 treatment. The following
morning her eyes were swollen and closed and her forehead felt
swollen. Her upper eyelids were weeping a yellow discharge and she
also had weeping pustules in her eyebrows. She bathed the areas in
boiled water and saw her GP two days later.
The affected skin remained itchy, sore and scabbed for the
next two weeks and N continued to suffer continuing problems with
her eyebrows from that point onwards. Before approaching EAD
Solicitors, N went back to the salon to complain and, although one
member of staff confirmed that they had recently 'changed their
products', the manager refused to do anything.
EAD Solicitors arranged for N to be examined by a
consultant dermatologist, who diagnosed acute contact dermatitis
caused by hair colorant. N had been having eyebrow wax and tints
regularly - three or four times every year - and had only ever had
one previous allergic reaction, when a friend had waxed her
eyebrows. Then, overheating the wax had resulted in just one
eyebrow area reacting. However, the salon refused to settle because
of this, so EAD began court proceedings.
Happily, EAD was able to settle the claim before the
hearing took place and N received more than £2,700 in
compensation.